I purchased home from a national home builder in a community. My house is almost done. But, in the kitchen cabinets were not we want (not the wood, but the stain). Cabinets as such look great, but not going well with granite countertop, and the backsplash and inserts. Kitchen doesn’t look good for me (my wife says it is ok, not bad). Basically, I’m not satisfied. How do I deal with this situation? How and what to ask the builder? Other builders paid the home owners any money, but my builder is not talking about it. If they have to replace, they will have work on entire kitchen since it is 100% done with appliances etc. Should I directly ask them to give me any incentives so that I can replace countertop/backsplash? What sort of question should I ask to get any incentives? How did you/someone you know dealt with this type of situation? First time home buyer so help me out. Thanks. From what I can tell… Every home buider should have an employee whose sole job it is to fix complaints in new housing-ie;deal with you and keep track of things and contact the subs to fix the problem. Call the super on your direct home site-they should send the person to you. If it is damaged or not done correctly or not what you ordered-it should be fixed on their time and money. I’ve worked with the industry in So CA for 35 yrs and thsats how it is here. Sometimes you can call the sub direct too and you get faster appointments, and/or results. If its a change of heart for you on colors etc-do call the sub and see if you can pay them across the board to come in and correct it. You should have been given a notebook with all this info when you move in. Also have a walk-thru with the rep from your builder to sign off before you do move in. Good luck.
Best single detached home over 4000 sq ft.